Frequently asked questions

When can I expect payment in my account?
The money will be in your account in less than 2 hours within normal business hours.
What happens if my customer does not pay on time?
We will take care of the payment of the invoice directly with your customer in a friendly manner. We know there can be many reasons for why an invoice is not paid on time and we offer flexible payment options to your customer.
Does it require special permission to use your services?
We are currently live in e-conomic with 'instant payment' for companies with 6 months or more accounting data. In order to set up our service in e-conomic, you need to be able to sign on behalf of the company, who wants to use our service. If you are an accountant or bookkeeper, please get a signee of the company to set up our service
Why is your service not avaliable on my invoice?
There might be a number of reasons, why it is not possible to get funding on a particular invoice. To be eligble for funding, an invoice should have more than 7 days in payment terms, total amount between 5.000 and 250.000 (first time use is limited to 50.000) and your customer should be credit approved. If you have any questions regarding avaliability of our service, feel free to contact us.
How much does is cost?
The price is based on each invoice, and is calculated based on the payment terms, amount and credit evaluation of your customer. See pricing examples here.

Usage

Which invoices are eligble for funding?
Most invoices qualify for funding. Our assessment is based on accounting data and public information about your customer. We offer our service to B2B customers in Denmark. We do not offer our service on invoices sent to businesses registrered as an IVS.
Why is your service not avaliable on my invoice?
There might be a number of reasons, why it is not possible to get funding on a particular invoice. To be eligble for funding, an invoice should have more than 7 days in payment terms, total amount between 5.000 and 250.000 (first time use is limited to 50.000) and your customer should be credit approved. If you have any questions regarding avaliability of our service, feel free to contact us.
How much does is cost?
The price is based on each invoice, and is calculated based on the payment terms, amount and credit evaluation of your customer. See pricing examples here.
There is something wrong with the invoice?
We know honest mistakes happen. In case of a dispute on an invoice, where you have received funding, you have 14 days to settle the matter together with your customer. We will not go into the matter, and if the case cannot be solved, we will consider the sale of the invoice as invalid.
How does VAT work on funded invoices?
The fee we charge is subject to VAT and will automatically be booked after a sale.
How can I change my email or phone number?
Your contact information on your e-conomic account is automatically set up for our service. Please contact us and we will help you with the change.
How do I bookkeep the sale in e-conomic?
During set up of our service, the most common settings for using the service is provided automatically as a standard, but you will also be able to choose your preferred settings for bookkeeping.
The widget does not show on my invoice?
Our service is only offered on invoices, where a CVR number is listed for your customer. Please make sure to fill in the CVR number for your customer. If the widget continues to fail to show, please contact us.

Payments

When can I expect payment in my account?
The money will be in your account in less than 2 hours within normal business hours.
My customer paid me by mistake?
If you have received payment by mistake, please contact us immediately and we will help you.
What happens if my customer does not pay on time?
We will take care of the payment of the invoice directly with your customer in a friendly manner. We know there can be many reasons for why an invoice is not paid on time and we offer flexible payment options to your customer.
I have received an invoice, which has been transferred to Moneyflow fund I A/S. How do I pay?
The new payment information is added to your invoice, when you receive it. Simply make the payment like normal, but to another account. If you have any doubts, please contact us and we will help you.
How do I change the bank account I get paid into?
The bank account you have connected to your accounting program is automatically set up for our service. Please contact us and we will help you with the change.

Our service

What is funded invoices?
Funded invoices are invoices that you can get paid for right away through your accounting platform. If an invoice qualifies, we will offer to buy it when you book and send it.
Who can get invoices funded?
We are live in e-conomic, where companies registered in Denmark with the company type ApS, A/S or sole propietorshop can get invoices funded. More accounting platforms to follow soon!
Which invoices are eligble for funding?
Most invoices qualify for funding. Our assessment is based on accounting data and public information about your customer. We offer our service to B2B customers in Denmark.

Other

How do you handle my data?
We care about your privacy and safety, and we only store your data for the time necesary in order to offer our service to you. If you want to know more, see more in our Privacy And Cookie Policy.

Moneyflow er godkendt af Finanstilsynet